We’ve been the go-to for Australian parcel letterboxes and outdoor products for over 25 years, but we aren’t standing still. We’re Milkcan, and we’re looking for a friendly Customer Experience specialist to join our team and help us keep every customer interaction friendly and reliable.
As our Customer Experience specialist, you’ll join a team that takes real pride in providing exceptional customer service on the phone, over email, and in our showroom.
About the Job
Role: Customer experience role covering phone, email, and in showroom support
The Vibe: A secure, growing business with a fun, fast-moving team setting
What You’ll Be Doing
- Customer Service: Providing exceptional service via phone and email, and assisting customers who visit our showroom in person.
- Order Management: Accurately processing and managing sales orders from start to finish.
- Database Care: Keeping our customer database accurate and up-to-date.
- Warehouse Liaison: Coordinating with our warehouse and dispatch team to keep orders moving and customers informed.
- Team Support:
Pitching in with general sales and administrative support wherever the team needs it.
What We’re Looking For
- Attitude: A positive, can-do outlook - our culture is our priority.
- Personality: Vibrant, bubbly, and genuinely enjoys talking to people.
- Experience: A background in customer service and administration.
- Communication: Outstanding verbal and non-verbal communication skills.
- The Details: Sharp attention to detail and a self-motivated approach to getting things right the first time.
- Software Skills: Comfortable with Excel and Word, and happy to learn new systems as we grow.
- Team Fit: A genuine team player who lifts the people around them.
Why Milkcan?
- Real Growth: Build your skills and grow into other roles as our business grows.
- Great Culture: Join a fun, young, supportive team with regular team lunches and cake days.
- Stability: Enjoy the peace of mind of a permanent role in a stable business that's been growing for over 25 years.
- Immediate Start: Ready to jump in? So are we.
- Competitive salary.
- Free onsite parking.
- An enjoyable, friendly place to come to work.