We are seeking a casual reception Night Auditor overnight at our Albert Park Lake location. Reporting directly to the Front of House Manager with support of the Operations Manager, you will be responsible for making and modifying reservations, attending to guest requests and maintaining a high level of service the business is recognised for. The role involves 2+ shifts a week, 11pm - 7am Saturday & Sunday night, with possibility for more shifts midweek when coverage is required.
Key responsibilities
Handling of incoming calls from in house and potential guests
Following processes for checking guests in and out, as well as processing payments
Creating and updating reservations over the phone and via email
Ensuring guests experience a high level of service
Handling guest enquiries, requests, complaints and comments in a timely and professional manner
Completing straightforward daily reporting
About you
Experience in customer service
The ability to think quickly and problem solve
High level of attention to detail
The discipline to work alone and within a small team
A professional attitude and appearance
Prior experience with RMS booking system is ideal but not essential
Full working rights within Australia
About us
Tyrian Serviced Apartments, opened in 2018, combines the luxury of space with award winning service. Tyrian provides guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five star hotel without compromising on the comfort of home. In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.