About Us:
Our mission at Zyteq to ensure no one is left without a voice. As members of the Smartbox Family, we create assistive technology for disabled people who experience difficulty with speech, to communicate and live more independent lives. A big part of our culture is our passion, which drives us to continuously improve our products, services and ways of working, so the people who use our technology can achieve their ambitions.

Based in Australia, the UK, US, France, Germany and the Netherlands, with partners in over 40 countries, the Smartbox Family is a leading supplier in the global augmentative and alternative communication (AAC) community. We don’t take this for granted, and every person in our team is key to ensuring more people who would benefit from assistive technology can access it.

Our friendly and dedicated operations team is based in Port Melbourne, while our team of passionate AT consultants — including speech pathologists and occupational therapists — work across five states. Together, we support people living with a disability right across Australia by helping them find the technology that best meets their needs.

This role is part of the operations team, which plays a vital role in keeping everything running smoothly. From the very first client contact through to equipment delivery, training, and ongoing support or repairs, teamwork is at the heart of what we do — and this role is key to ensuring our clients are supported in the best way possible and get the most from their device.

About the Role:

We're looking for a technically-minded, solutions-focused person to join our team in a hands-on support role.



In this diverse and rewarding position, you’ll be responsible for setting up and maintaining specialised assistive technology devices for our clients. Your day-to-day will include configuring new equipment, diagnosing issues, coordinating repairs, and providing friendly, practical support to both customers and our team.

You’ll liaise with manufacturers, track and manage software licences, and complete repairs of communication devices. This role also involves a mix of administration, troubleshooting, and customer service—both over the phone and via video calls.

- Configuring new assistive technology devices for customers
- Coordinating and administering service and repair processes
- Troubleshooting and diagnosing devices to determine if repair is required
- Liaising with manufacturers and vendors to resolve technical issues
- Managing software licences for trial equipment and complimentary clinical use
- Providing customer support, assisting with device setup, use, and troubleshooting
- Performing general problem solving and technical support for customers
- Supporting the internal team by responding to technical queries and ensuring smooth day-to-day operations

This is a permanent,



full-time position based in our Port Melbourne office. Office hours are Monday to Friday 9am to 5pm Melbourne time.

This role is suitable for new graduates of relevant tertiary or certificate qualifications.

About You:

You're a practical, tech-savvy person who enjoys solving problems and helping others. You’re confident working with hardware and software, and you have a keen eye for detail when it comes to setting up, testing, and maintaining equipment. You're organised, reliable, and able to manage multiple tasks—from troubleshooting and coordinating repairs to providing excellent customer support.

You’re a great communicator, both verbally and in writing, who can work effectively with both customers and suppliers, and you enjoy being part of a collaborative team. Most importantly, you’re motivated by meaningful work and want to help people achieve their goals through the use of assistive technology.

Relevant tertiary or certificate qualification in Information Technology, Electronics, Engineering, Health Technology, Biomedicine or Disability Support is preferred.

Experience with conducting troubleshooting or repairs of electronic devices, such as PCs or tablets, to the level of replacing internal boards and components would be highly advantageous.

It’s an essential requirement of this role that you have, or be willing to apply for:

- Criminal History Check;
- Working with Children Check;
- NDIS Worker Screening Check.

You must be able to legally work full time in Australia. This role is not suitable for a student.

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📌 Technical Support Officer (Melbourne)
🏢 Zyteq
📍 Melbourne