UNSW Sydney is seeking a Senior Business CX Analyst (D365 CRM) to act as product owner bridging business stakeholders and the technical delivery team. You will define CRM requirements, configure system user settings, and oversee integration with core UNSW systems.
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Reporting to the Manager, Student Systems, you will support change leadership across academic teams, conduct data and process analyses, facilitate testing and documentation, and help drive operational efficiency through the Insight CRM
📌 CRM Product Owner & Senior Business Analyst (New South Wales)
🏢 University Of New South Wales
📍 New South Wales
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