Position Tasks and Responsibilities:

- Actively engage with the Supply Chain team to ensure effective wholesale and retail activities
- Support the Sales team to develop partnerships with the GMSV and Cadillac Dealer Network underpinned by a vision of becoming a leading automotive partner
- Support the Sales team in developing and enhancing customer experience and brand representation through the GMSV & Cadillac Dealer Network.
- Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.
- Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of various inboxes, including Distribution inbox, Global Connect Inbox and Partner Program inbox queries within 4 hours of each business day.
- Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.
- Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.
- Actively engage with local and global colleagues to achieve order requirements and amendments
- Work and build relationships with the core sales team, and key internal stakeholder departments including Training, Finance, Aftersales & Customer Care to support operations and deliver a One Team approach.
- Analyse information, from various sources, to prepare reports to support the Sales team, covering key financial and vehicle sales performance KPI’s,



as well as customer survey feedback
- Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year
- Liaise with GMANZ technical staff as required on specific customer experience issues on behalf of the Sales team
- Undertake special projects as required by the GM Supply Chain and Sales teams
- Proactively create, share and pursue personal professional development goals with supervisor
- Where applicable, accompany Sales managers to meetings at Dealer premises to assist in the achievement of Dealer objectives
- Development and central coordination of Dealer Targets and Allotments processes.

Knowledge:

- Interest in cars and the motor industry
- Awareness of GM brands Chevrolet, GMC & Cadillac and product range
- Awareness of Vehicle Dealer retail processes and aftersales operations
- Strong computer literacy (Microsoft Outlook, Excel and PowerPoint)

Skills:

- Strong verbal and written communication skills
- Ability to work autonomously and in an unstructured environment
- Initiative and integrity combined with a solid work ethic
- Empathy with the customer – capable of giving a balanced view on behalf of the customer

Experience/Education:

- Partial completion of tertiary studies in Business, Commerce or related business discipline.
- Experience in a business-related industry or customer service role would be highly regarded.
- Experience in managing administration for various projects would be highly regarded.

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📌 Full-Time Internship - Sales & Distribution Operations Intern (Melbourne)
🏢 General Motors Australia & New Zealand
📍 Melbourne