Job Description

Position: Operational Manager

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Location: Brighton

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Salary: £38,827 per annum

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Hours: 37 hours per week, Monday to Friday, with some weekend management presence on site, agreed with the Senior Manager

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Contract

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Fixed term to 30 June 2027

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Closing date

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CV to be reviewed on a rolling basis

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About the role

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This is an excellent opportunity for an experienced homelessness, supported housing or complex needs professional to lead the secure and effective delivery of a residential support service in Brighton.

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You will manage and support a dedicated staff team, ensuring residents receive high-quality, person-centred support within a psychologically and trauma-informed environment. You will have responsibility for safeguarding, health and safety, risk management and housing management, while building effective relationships with commissioners, statutory services and community partners.

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As the service is due to close at the end of the contract period, you will also play a key role in its planned demobilisation, working closely with partners to ensure residents are supported to move on safely and appropriately.

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Key responsibilities

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- Leading, managing and developing the staff team, including supervision, performance, training and wellbeing.
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- Ensuring residents receive effective support, advice, assessment and regularly reviewed support plans.
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- Embedding psychologically and trauma-informed approaches across the service.
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- Managing safeguarding, risk, health and safety and crisis response.
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- Overseeing referrals, housing management, voids, arrears and licence agreements.
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- Monitoring outcomes,



quality standards and contractual performance.
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- Developing strong relationships with commissioners, local authorities and partner agencies.
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The role includes participation in an out-of-hours on-call rota and providing a management presence on site for one weekend day every four weeks.

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About you

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You will have experience of managing support services for vulnerable people with high and/or complex needs, ideally gained within homelessness, supported housing, rough sleeping, substance misuse, mental health or a related service.

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You will be an experienced people manager with a strong understanding of adult safeguarding, risk management and health and safety. Experience of residential services and knowledge of relevant housing legislation will be valuable.

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You will be resilient, approachable and confident, with excellent communication skills and the ability to lead a team through a period of change while maintaining a consistently high-quality service.

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About the organisation

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You will be joining an established charity providing housing, support and specialist services to people experiencing homelessness, vulnerability and disadvantage.

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The organisation is committed to empowering people, delivering excellent services and working collaboratively to create positive and lasting change.

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Other roles you may have experience of could include: Supported Housing Manager, Homelessness Service Manager, Service Manager, Supported Accommodation Manager, Housing Support Manager, Complex Needs Service Manager, Hostel Manager, Residential Services Manager, Homelessness Manager or Operations Manager

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