A leading restoration and facility management service provider is seeking a full time Restoration Technician to join its field operations team. This role is responsible for responding to property damage incidents-with a focus on water damage mitigation-across diverse environments such as healthcare, education, industrial, and commercial facilities.

Role Objective

A leading restoration and facility management service provider is seeking a full-time Restoration Technician to join its field operations team. This role is responsible for responding to property damage incidents-with a focus on water damage mitigation-across diverse environments such as healthcare, education, industrial, and commercial facilities.

Key Responsibilities

Mitigation & Restoration Operations

- Respond promptly to property damage events, conducting initial site inspections to determine the scope of water damage and contamination.

- Execute emergency mitigation procedures, including water extraction, structural drying equipment placement, containment setup, and selective removal of damaged materials.

- Apply industry-standard restoration techniques and safely handle specialized cleaning chemicals and equipment.

- Execute appropriate containment and treatment guidelines for invasive species, mold, or biohazard risks as required.

Documentation & Client Communication

- Complete accurate site assessments, work logs, and task documentation for internal management and compliance review.

- Maintain open communication with team leads, operations supervisors, and clients regarding project timelines and job status.





- Serve as a professional, client-focused representative on-site during critical emergency restoration events.

WHS Compliance & Emergency Response

- Comply with all Workplace Health and Safety (WHS) regulations, standard operating procedures, and personal protective equipment (PPE) requirements.

- Participate in a rotating after-hours emergency call-out schedule to provide rapid response for urgent client needs.

- Ensure all restoration equipment, tools, and service vehicles are maintained in clean, fully operational condition.

Qualifications & Experience

Technical Requirements & Certifications

- Demonstrated hands-on experience in water damage restoration, structural drying, or technical facility cleaning.

- Relevant industry qualifications‑such as IICRC certification (Water Damage Restoration, Applied Structural Drying, or Fire & Smoke)-are highly advantageous.

- Practical knowledge of water extraction machinery, dehumidifications setups, and environmental containment procedures.

Skills & Attributes

- Physical Fitness: Capability to handle demanding physical tasks, including heavy lifting, equipment transport, and working in varied environmental conditions.

- Communication Skills: Strong written and verbal communication for accurate job logging and clear client interactions.

- Work Ethic: High reliability, analytical problem-solving skills, and the ability to work effectively under pressure in high-stress emergency situations.

- Licensing: Valid driver's license and full rights to work in Australia.

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📌 Restoration Technician (Melbourne)
🏢 W3global
📍 Melbourne