Due to continued expansion, EGroup Protective Services Group Pty Ltd is seeking an experienced Security Control Room Operator to join our team in the Melbourne CBD. As a Control Room Operator with Customer Service experience, you will be responsible for providing security services and ensuring the safety and security of our clients' premises and assets. This is a full time position, working on-site in the Melbourne CBD.

Controller Duties include but are not limited to:

- Knowledge ofControl room duties,CCTV, Fire Control Panel,Access Control systems
- Emergency Management Experience
- An understanding of WH&S; and the ability to identify & manage risks
- Ability to be able to communicate with multiple stakeholders at all levels
- Coordinate Rovers for locking or unlocking of areas for contractors, tenants or premises management (subject to approvals)
- Complete required audits and tests throughout the shift as required
- Ability to work in a team environment
- Must be physically fit or prepared to undergo a pre-employment medical
- Excellent written and verbal communication skills
- Intermediate level with Microsoft suite of products including outlook, word and excel desirable
- Administrative tasks as required, including checking for new paperwork, incident reports, handovers, hazard reports and client permits
- Monitoring of entry and departure of employees,



customers and contractors to guard against theft and to maintain the security of the premises
- Respond to and deal with security incidents and or threats.

About You

- Current Victorian Security Licence
- Current First Aid Certificate
- Strong communication and customer service skills
- Professional presentation suited to corporate and retail environments
- Ability to work Full-Time Rotating Roster - 4/3 Roster - 12 Hour Shifts
- Previous retail or corporate security experience highly regarded

What we offer

At EGroup Protective Services Group Pty Ltd, we are committed to providing a rewarding and supportive work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits to support your wellbeing and work-life balance.

About us

EGroup Protective Services Group Pty Ltd' is a leading provider of security services, dedicated to delivering innovative solutions that protect our clients and their assets. With a strong focus on customer satisfaction and a commitment to excellence, we strive to be the preferred choice for all of our clients' security needs.

EGroup Protective Services Group is an Equal Opportunity Employer. Applications from Females, Aboriginal and Torres Strait islanders are strongly encouraged to apply.

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📌 Retail Control Room Operator at a Premium Location | Melbourne CBD
🏢 EGroup Protective Services Group
📍 Melbourne