Job Description

Growth and Support Manager, Fast Food - Gold Coast, QLD

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Concept Eight is one of the Australia's leading multi-brand Franchisors, with over 150 restaurants across brands including Noodle Box, Huxtaburger, Acai Brothers, South Seoul and Supreme Leader (to name a few!)

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With over 25 years of QSR experience we pride ourselves on delivering exceptional customer experiences, maintaining high-quality standards, and fostering an all-inclusive positive work environment.

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Our purpose: "To enable the dreams and aspirations of our Franchise Partners."

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Role Overview:

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We are seeking a proactive and agile Growth & Support Manager to join Concept Eight, to support a portfolio of our restaurants (such as Noodle Box, Huxtaburger and South Seoul) on the Gold Coast and surrounding QLD regions. You will be a strategic thinker who will assist with the growth and development of our franchisees, restaurant sales, profitability, managing and improving customer experience, training, operating procedures, and new restaurant openings.

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Your experience in identifying and executing on local area marketing opportunities will also be critical in helping you stand out from the crowd!

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Some of your key responsibilities:

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Proactive leadership, coaching, training and development of our franchise partners and their restaurant's managers & teams.

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Manage our franchise restaurant network to achieve sales growth targets and improve profitability.

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Continually review, monitor, and improve operations of our restaurants, ensuring consistency and a customer first culture.

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Performance of your restaurant portfolio and achieving set KPIs.

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Manage operational systems, processes and procedures.

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Food safety protocols and compliance, cleanliness, and service quality across all locations.

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About You

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Ideally you have strong communication skills, have a head for business and enjoy coaching, training and leading teams. You are self-motivated and flexible with a hands-on approach to your work, complimented by a sound knowledge of food retail or hospitality operations including financial analysis and training.

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QSR, Franchising or Hospitality experience is preferred but not essential.

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Excellent interpersonal skills and adaptability to different situations and styles.

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Able to build credible relationships at all levels.

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A total commitment to delivering first-class product quality, guest service and operational excellence.

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Knowledge of financial reporting and profitability is desirable.

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Commercially aware, calm under pressure and objective.

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High level of accuracy and attention to detail in all activities.

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Ability to work autonomously and be self-motivated to achieve results, KPIs and meet deadlines.

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What We Offer:

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Competitive salary package + Superannuation

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Yearly salary reviews

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Performance bonus

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Supportive and inclusive work environment

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Day off for your Birthday

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Yearly 2-day conference

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Employee of the month recognition

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Flexibility

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A current driver's license and personal vehicle is essential to this position.

📌 Growth and Support Manager, Fast Food - Gold Coast, QLD (Queensland)
🏢 Concept Eight
📍 Queensland