Job Description

Are you an experienced Customer Service Office or Contact Centre professional interested in upcoming opportunities within the Queensland public sector?

n

Your new role

n

This role will suit you if enjoy working in busy, high-volume customer service environments, are confident communicating with a diverse range of customers.

n

n
- Managing and responding to inbound enquiries via phone, email, online and in person
n
- Processing a variety of applications, requests, transactions and general administration
n
- Qualify enquiries through questioning and providing accurate answers and information
n
- Accurately entering and maintaining customer information into systems
n
- Working collaboratively within a fast-paced environment
n

n

About You

n

n
- Previous experience in a Customer Service, Contact Centre, Admissions or high-volume Administration role
n
- Strong administration skills.
n
- Strong verbal and written communication skills
n
- Excellent listening,



questioning and problem-solving abilities
n
- Solid data entry skills and the ability to navigate multiple computer systems
n
- Good time management and the ability to prioritise competing workloads
n
- A professional, positive and customer-focused approach
n
- Valid Driver's License
n
- Ability to successfully pass a Criminal History Check
n

n

Previous experience in a similar role within Government, Travel, Retail, Insurance, Hospitality or other high-volume service environment would be highly regarded.

n

What's in it for You?

n

n
- Initial 5-month contract, with potential extension
n
- $40.50 Per Hour + 12% Superannuation
n
- 37.5 hours per week, Monday to Friday
n
- Multiple locations across Moreton Bay and Brisbane Southside available - Brisbane CBD preferred
n
- Weekly pay cycles
n
- No payroll deductions for our services
n

📌 Customer Service Officer (Queensland)
🏢 Kingston Human Capital
📍 Queensland