This is a high-intensity support role — not entry-level. BTR Health needs an experienced, unshakeable Support Worker for a participant in Epping with complex needs, including psychosocial disability, mental health challenges, and current active substance use (AOD). The participant can present as difficult, volatile, or resistant to support at times. We need someone who's worked this space before, knows how to hold boundaries, de-escalate, and not take it personally.
This role is not suitable for new-to-industry support workers.
You'll be:
- Supporting daily living, routines, and appointments
- Helping with community access and social participation
- Using de-escalation and trauma-informed approaches — regularly, not occasionally
- Keeping clear case notes and flagging changes or incidents early
What You Bring
- Experience with AOD (alcohol and other drugs) support and challenging/high-risk behaviours — preferred
- Experience with mental health / psychosocial disability support — preferred
- Thick skin, steady temperament, solid personal boundaries
- ABN + your own insurance (public liability & professional indemnity)
- NDIS Worker Screening Check, Police Check, First Aid/CPR
- Cert III/IV in Individual Support, Mental Health, or AOD — preferred, not required
- Driver's licence + reliable car
Pay
Set rate per hour, paid on invoice.
BTR Health welcomes applicants with lived experience and diverse backgrounds.
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📌 Support Worker (Melbourne)
🏢 BTR Health
📍 Melbourne
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