Job Description

You will analyse customer, operational, performance, and feedback data to identify trends, issues, and opportunities for improvement.

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Key responsibilities

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- You will develop and maintain reporting, dashboards, briefing notes, and presentations used to inform decisions at various levels of the organisation.
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- Using evidence-based insights, you will support informed decision-making and customer advocacy across a complex, high-profile public transport environment.
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- You will also contribute to the development, review, and continuous improvement of customer operational requirements, processes, and documentation, working collaboratively with internal and external stakeholders.
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What you need

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- You have experience in data analysis, customer insights, operational performance, or a related discipline.
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- You are comfortable working autonomously in a fast-paced workplace, analysing large and complex datasets, and translating qualitative and quantitative information into clear, actionable insights.
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- You are a critical thinker with strong problem-solving skills and a keen eye for detail.
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📌 Customer & Operations Analyst (New South Wales)
🏢 Sydney Metro
📍 New South Wales