Connect2Group
At Connect2Employment, we’re proud to be a boutique, purpose-driven organisation, there’s truly no one else like us. Our size allows us to remain agile, connected to our communities, and focused on delivering highly personalised, person-centred support.

We’re looking for someone with a unique skill set and a deep understanding of NDIS participant funding to join our team located in Cleveland.

This role plays a critical function in maintaining organisational compliance, supporting quality assurance and ensuring that service delivery aligns with contractual, legislative, and funding requirements. You’ll act as a key link between Operations and Finance to ensure claims, billing and funding processes are accurate, timely and compliant.

Responsibilities include but are not limited to:

- Prepare, review and submit funding claims in accordance with IEA and NDIS requirements
- Ensure claims, participant records and service agreements are accurate, compliant and supported by appropriate documentation
- Enter and Manage NDIS Service Agreements, Schedules of Supports, funding allocations, service bookings in the CMS
- Monitor claim deadlines, funding utilisation and invoicing accuracy, identifying and mitigating over/underspend risks
- Investigate and resolve claim queries, rejections and compliance issues
- Conduct audits and support internal/external compliance reviews
- Provide guidance to staff on claims processes and compliance requirements




- Liaise with funding bodies and stakeholders to clarify claim requirements or resolve issues

To be considered for this role ideally you will possess:

- In-depth knowledge of the NDIS framework, including pricing arrangements and support categories
- Proven experience working with NDIS service agreements and funding plans
- Strong understanding of CMS platforms and client record management
- Excellent attention to detail and organisational skills
- Ability to interpret financial data and translate it for non-financial stakeholders
- Robust communication and collaboration skills
- Experience in disability or community services sector
- Familiarity with systems like Akuety, MYOB or similar is desirable
- Project or process improvement experience

Why work at Connect2Group?

Not only will you be provided with an attractive remuneration package with salary sacrificing available to the not-for-profit sector, but you will also:

- Work for an organisation that has been around for over 30 years that has stability and continues to grow even during recent uncertain times
- Salary packaging options available to increase take-home pay (Get your first $16,000 tax free!)
- Work with a purpose-driven organisation committed to social inclusion
- Supportive leadership and values-driven culture
- Comprehensive health and wellness programs
- Access to employee assistance programs

#J-18808-Ljbffr

📌 NDIS Finance & Claims Officer (Cleveland)
🏢 Connect2Group
📍 Cleveland