SOTI is seeking a Tech Support Manager to lead a high-performing team delivering exceptional customer experiences. You will drive service quality, SLA adherence, and process improvements across ANZ regions and collaborate with Sales, Skilled Services, and Product teams.
You will coach engineers, manage escalations, and optimize workflows while ensuring knowledge sharing and data-driven decisions. This role offers growth in a global tech environment.
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📌 Tech Support Manager - Customer Experience & Incident Lead (Melbourne)
🏢 SOTI
📍 Melbourne
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