Must Have Skills: 5+ years in enterprise voice/UC support or engineering

- 3+ years hands-on with at least one: Cisco BroadWorks , or Microsoft Teams Phone
- SIP knowledge: reading SIP ladders, understanding 1xx/2xx/4xx/5xx responses, basic SBC configuration
- IP Voice Activation: SIP trunk provisioning, DID assignment, codec configuration, basic QoS understanding
- IP Voice Assurance: fault isolation, CDR analysis, SIP trace reading using Wireshark or similar
- Inbound voice: hunt group and auto-attendant configuration, time-of-day routing, IVR basics
- Microsoft Teams Direct Routing: SBC pairing, voice routing policies, dial plans, emergency calling basics
- Experience with enterprise SBCs: AudioCodes, Ribbon, or Cisco CUBE (configuration and troubleshooting)




- Incident management and ITIL process adherence in production environments

Nice to Have Skills:

- Experience with additional UC platforms: Cisco CUCM, Avaya, Genesys Cloud
- Scripting experience (Python, PowerShell) for automation
- Familiarity with Telstra assurance tools: Splunk, CDR7, Service Central, SecureCRT
- Experience with NBN Co portal and carrier fault management processes
- Knowledge of IMS, VoLTE, or carrier-grade voice platforms

Detailed Job Description

Minimum Years of Experience 5+

Certifications Needed: Microsoft Certified: Teams Voice Engineer (MS-700 or MS-720)

- Cisco BroadWorks technical certifications

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📌 IP Voice & Unified Communications Operations (Melbourne)
🏢 Nityo Infotech
📍 Melbourne