Job Description
We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands‐on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.
n
Key responsibilities
n
n
- Take overall responsibility for the smooth day-to-day running of the practice
n
- Coordinate the daily administrative activities of the practice
n
- Ensure patients receive a professional, efficient and welcoming service
n
- Manage practice workflows, systems and administrative processes
n
- Identify and resolve operational issues promptly
n
- Manage patient enquiries by telephone, email and in person
n
- Coordinate new patient bookings,
follow-up appointments and cancellations
n
- Coordinate and book theatre lists and surgical procedures
n
- Prepare, type and distribute specialist correspondence and medical letters
n
- Manage the day-to-day financial administration of the practice
n
n
About you
n
n
- Previous experience in a medical practice, specialist practice or healthcare administration environment
n
- Experience in a practice management or senior medical administration role
n
- Strong organisational and time-management skills
n
- Excellent written and verbal communication skills
n
- High attention to detail and accuracy
n
- Confidence managing multiple competing priorities
n
- Experience with medical billing and accounts
n
- Strong computer skills and the ability to learn and manage practice software systems
n
- Excellent confidentiality and understanding of privacy requirements
n
- The ability to remain calm and organised in a busy clinical setting
n
📌 Medical Practice Manager (Victoria)
🏢 VSMA
📍 Victoria