Job Description

The Roles - Customer Support & Administration

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We're seeking customer-focused and highly organised administration professionals to join our team. These opportunities may be within our Pre-Site or Construction Administration teams, supporting customers from contract signing through to the completion of their dream home.

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Working closely with customers, internal stakeholders and external partners, you'll play an important role in ensuring projects progress smoothly while delivering outstanding service every step of the way.

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These are full-time positions based at our Head Office in Varsity Lakes.

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Key Responsibilities

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- Deliver exceptional customer service and support throughout the customer journey
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- Maintain regular communication with customers via phone, email and online platforms
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- Manage high-volume administration and data entry with a high level of accuracy
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- Prepare, process and maintain customer and construction documentation
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- Coordinate approvals, certificates, variations and other project-related documentation as required
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- Monitor workflow milestones and ensure timeframes are achieved
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- Liaise with internal departments, external stakeholders and customers to ensure a seamless experience
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- Maintain accurate records of customer interactions and project updates
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- Assist in resolving customer enquiries and concerns in a professional and timely manner
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- Contribute to a positive team environment and continuous improvement initiatives
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About You

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- Previous experience in administration, customer service or customer coordination
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- Solid communication and interpersonal skills
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- Exceptional attention to detail and accuracy
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- Excellent organisational and time management skills
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- Ability to manage multiple priorities in a fast-paced environment
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- Solutions-focused with a customer-first mindset
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- Proficient in Microsoft Office Suite
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- Able to work collaboratively as part of a team while managing your own workload
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- Experience within the residential construction or building industry will be highly regarded but is not essential
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About Us

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Coral Homes is one of Queensland's largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia's eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a strong reputation for delivering on our promises.

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Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.

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As we grow, we remain committed to recruiting and nurturing passionate, forward-thinking professionals who drive our success into the future.

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At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police /criminal background checks, medical, drug, and alcohol testing, and reference checks.

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Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply.

📌 Customer Support & Administration Opportunities (City of Gold Coast)
🏢 Coral Homes
📍 City of Gold Coast