Job Description

Full-time Permanent Mid-level Senior

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Posted 15 Sep 2026

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Description

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Warehouse & Click & Collect Operations Manager

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Lead the Warehouse. Own Click & Collect. Support the Store.

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4WD Supacentre | Home of Adventure Kings

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We're looking for a practical, hands-on leader to manage the day-to-day warehouse and Click & Collect operations within one of our busy retail stores.

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This is a store-based operational role suited to an experienced Warehouse Supervisor, Team Leader, 2IC or developing Operations Manager ready to take the next step.

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You'll work alongside the Retail Business Manager and Sales Manager to keep stock moving, orders accurate and customers satisfied.

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About the Role

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As our Warehouse & Click & Collect Operations Manager, you will lead the warehouse team while remaining actively involved in daily operations.

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Your focus will be ensuring stock is received, stored, replenished and dispatched safely and accurately. You will also take ownership of Click & Collect orders, ensuring they are prepared correctly and ready for customers on time.

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This is not a corporate or multi-site operations position. It is a hands-on leadership role based within the store.

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Your Responsibilities

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- Lead the daily warehouse, receivals and dispatch operations.
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- Coordinate Click & Collect orders from preparation through to customer collection.
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- Work alongside the team during busy operational periods.
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- Ensure orders are picked accurately and completed within required timeframes.
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- Maintain stock accuracy and investigate inventory discrepancies.
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- Coordinate stock replenishment between the warehouse and shop floor.
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- Organise warehouse workflow and maintain a clean, safe and efficient environment.
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- Supervise, coach and support warehouse and Click & Collect team members.
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- Prepare rosters according to operational and trading requirements.
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- Monitor productivity, safety, stock accuracy and customer-service standards.
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- Complete regular stocktakes and inventory checks.
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- Identify practical ways to improve warehouse processes.
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- Work closely with store leadership to support overall store performance.
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- Ensure workplace health and safety requirements are followed.
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About You

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You will be well suited to this position if you:

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- Have experience as a Warehouse Supervisor, Team Leader, 2IC or Operations Manager.
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- Enjoy being actively involved in daily warehouse operations.
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- Have experience supervising warehouse, retail or logistics employees.
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- Understand receivals, dispatch, inventory control and stock replenishment.
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- Have experience managing Click & Collect or customer-order fulfilment.
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- Can organise workflows, manage competing priorities and meet deadlines.
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- Are confident coaching employees and addressing performance concerns.
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- Have strong attention to detail and a practical approach to problem-solving.
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- Are comfortable working in a rapid-paced retail warehouse environment.
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- Are committed to workplace safety and providing excellent customer service.
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- Hold a current Australian forklift licence - this is mandatory.
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Why Join 4WD Supacentre?

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- Competitive salary package plus superannuation.
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- Career development opportunities within a growing Australian retailer.
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- A practical leadership role where you can make a visible difference.
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- A supportive team environment built around accountability and teamwork.
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Company Overview

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4WD Supacentre is one of Australia's leading and fastest growing omni-channel retailers. We are a family-operated business that specialises in outdoor recreation and lifestyle products. Our people are passionate about the outdoors and the lifestyle that we can bring to our customers and the community.

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