Customer Service and Trade Sales Representative

Join the Leaders in Pool & Spa Distribution – Full-Time Role in South East Melbourne

Role Type: Full-time

Pool industry experience is a plus – but not as essential as a great attitude!

Are you ready to dive into a rewarding, fast-paced role in a growing global business? We're on the hunt for a Customer Service and Trade Sales Champion to join our energetic Dandenong South team at Pool Systems, part of POOLCORP – the world’s largest pool and spa product distributor.

Why You’ll Love This Role

- Growth opportunities: Take your career to the next level with real development opportunities
- Industry Leader: Join Australia’s largest and most trusted Pool & Spa distributor.
- Supportive Culture: Be part of a close-knit team that values initiative, energy, and teamwork
- Global Brand: 4,500+ employees across 395+ locations worldwide – and growing

What You’ll Be Doing

- Customer Support: Respond promptly to customer enquiries via phone, email, chat, and in person at the trade counter.
- Inbox Management: Monitor and action incoming sales emails efficiently.
- Order Processing: Accurate entry of orders, managing product returns, issuing refunds, and updating customer account details.
- Problem Solving:



Resolve customer issues and complaints using clear communication and conflict-resolution skills.
- Trade Counter Assistance: Provide friendly, face-to-face service to visiting trade customers.

What We’re Looking For

- Excellent verbal and written communication skills.
- Active listening skills with a helpful, empathetic approach.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Basic computer literacy (Microsoft Outlook, Word, and Excel).
- A strong work ethic, reliability, and eagerness to learn.
- Bonus: Personal access to a pool (or having a pool at home) is advantageous, though not mandatory!

What We Offer

- Comprehensive training and continuous support.
- A supportive, inclusive team environment working alongside experienced colleagues.
- A clear career pathway to build skills in customer operations, logistics, and B2B

Ready to Make a Splash?

This is your opportunity to join a growing team with a respected global brand and a down-to-earth local culture. If you're ready to roll up your sleeves and bring energy, reliability, and a customer-first attitude to the role — we want to hear from you.

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📌 Customer Service and Trade Sales Representative (Dandenong)
🏢 Pool Systems
📍 Dandenong