Job Description

Norwest Recruitment is partnering with a government organisation based in Macquarie Park to appoint a Research & Insights Coordinator on a 12-month maternity leave contract.

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This is a unique opportunity for a research, market insights, customer experience or data-driven professional to play a key role in understanding community and customer sentiment and translating research into meaningful insights that support better decision-making across the organisation.

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The Role

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- Leading and supporting strategic research projects from survey design and data collection, through to analysis, insights, and reporting.
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- Supporting community engagement initiatives through the design, delivery, and analysis of community feedback mechanisms.
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- Supporting the development and ongoing delivery of the customer experience research program, including reviewing existing methodologies and identifying meaningful metrics.
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- Designing and analysing customer satisfaction, community perception and feedback surveys.
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- Working closely with project managers and stakeholders to provide advice on appropriate research methodologies, survey questions and feedback mechanisms.
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- Analysing research and customer data to identify trends, patterns, and opportunities for improvement.
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- Translating complex research findings and data into clear concise reports that support informed decision-making.
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About you

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- The ability to independently conduct research, work with data,



identify meaningful insights and communicate your findings in a way that helps stakeholders make decisions.
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- A degree in Business, Marketing, Psychology, Social Sciences, Market Research, or relevant experience.
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- Strong experience in survey design, customer satisfaction research, market research or community perception research.
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- Demonstrated experience analysing data and translating findings into actionable insights.
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- Experience developing or working with business performance and customer satisfaction metrics.
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- Strong report writing and presentation skills, with the ability to communicate complex information simply and concisely.
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- Experience managing research projects from conception through to delivery.
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- Strong stakeholder management and the confidence to provide advice across different areas of an organisation.
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- Experience with Power BI or other advanced data visualisation/analytics tools would be highly regarded, although it is not currently a core requirement.
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- 12-month maternity leave contract
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- Hybrid working - 3 days in the office / 2 days from home
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- Modern offices in Macquarie Park, close to public transport.
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- Chance to work across a broad range of high-profile community and customer research projects
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All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

📌 Research & Insights Coordinator (New South Wales)
🏢 Norwest Recruitment
📍 New South Wales