Job Description

A fast-growing Australian e-commerce business is seeking an experienced brand and customer leader to help shape its next phase of growth.

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This newly created role has a broad remit across customer strategy and insights, brand, engagement and experience, with the opportunity to build a deeper understanding of the customer and use that insight to shape strategy, challenge thinking and drive better commercial decisions.

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Reporting to the CEO, you will lead and develop the function while building its influence across the organisation, working closely with e-commerce, buying, creative and operations to connect customer and brand thinking with product, experience and commercial performance.

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Operating in a fast-paced, entrepreneurial environment, you will be comfortable challenging the status quo, bringing a strong point of view and communicating strategy in a way that engages others.



You will enjoy setting direction but be equally willing to get into the detail and work at pace to turn thinking into action.

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Your background may have been built within e-commerce, retail, fashion or another fast-moving consumer environment, or within a strategic agency working closely with consumer and e-commerce brands. Either way, you will understand the commercial realities of e-commerce and have a robust track record of using customer insight to shape strategy, strengthen brands and drive growth.

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Importantly, you will be able to bring others with you, building the credibility and value of the function and embedding customer thinking more deeply across the business.

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For the right person, this is an opportunity to shape the agenda, build capability and have a meaningful impact on the next stage of growth for an ambitious Australian business.

📌 Head of Brand & Customer (Queensland)
🏢 Attuned Talent
📍 Queensland