JD Propagation is looking for a motivated and customer-focused Customer Service & Freight Coordinator to join our team. This is a hands-on role that combines customer service, freight coordination, sales support, and administration. The successful applicant will play a key role in ensuring our customers receive outstanding service while managing freight bookings, selecting the most effective transport solutions, processing orders and invoices accurately, along with selling.

Key responsibilities

Book and coordinate freight deliveries and collections

Determine the most efficient and cost-effective freight methods for customer orders

Liaise with freight companies and transport providers

Provide exceptional customer service via phone, email, and in person

Sell excess stock

Process customer sales and orders

Prepare and issue invoices accurately and efficiently

Handle customer enquiries and provide product information

Track freight consignments and resolve delivery issues when required





Maintain accurate customer and order records

Work closely with internal teams to ensure smooth order fulfilment

About you

Previous experience in customer service, freight, logistics, or administration preferred

Strong communication and relationship-building skills

Excellent organisational and time-management abilities

Ability to problem-solve and identify the best freight solutions

Confident using computer systems and Microsoft Office applications

High attention to detail, particularly when processing orders and invoices

Ability to work independently and as part of a team

Sales experience would be highly regarded

Friendly and supportive team environment

Variety in your day with a mix of customer service and logistics responsibilities

Stable, long-term employment prospect

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📌 Customer Service & Freight Coordinator (Melbourne)
🏢 JD Propagation
📍 Melbourne