Job Description

Job Description

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This role suits someone who is service-driven, highly organised, and passionate about creating outstanding workplace experiences. You will work across reception-based operations and will primarily support our Carlton base. You may support multiple Cubes.co locations across Victoria as needed.,

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- Ensure efficient daily operations, including centre opening and closing procedures
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- Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs
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- Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers
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- Coordinate new member onboarding, inductions, and offboarding in line with company procedures
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- Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients
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- Support internal and external event promotions, networking sessions, and community activities
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- Maintain accurate records by updating CRMs and company registers
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- Respond to enquiries with the highest level of hospitality and professionalism
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- Report and follow up maintenance requests and work with building management when required
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- Collaborate closely with the Space Team, Management, and Business Centre Managers to support projects and day-to-day operations
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- Ensure the centre is always presented to a high standard
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About the Employer

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Cubes. Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence. Whether you're a solo founder or a growing team, Cubes. Co is where culture, creativity, and community come together.

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About the Candidate

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- 2-3 years' experience working in a customer service role
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- University graduate preferred
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- Customer service and sales experience are a must
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- Hotel operations or concierge background is a plus
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- Strong self-awareness
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- 2 + years of operational and or facilities management
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- Demonstrate strong moral values, empathy, passion, career aspirations, and positive living
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- Robust communication, organisation and project management skills
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📌 Customer Service Representative (Victoria)
🏢 Yarra City
📍 Victoria