Working directly with the Clinical Director and management team, you will become Casey Pet Emergency's trusted internal People & Culture partner. This newly created role brings specialist people expertise into the business while allowing the clinical team to keep their primary focus on providing excellent care to patients and clients.

Key responsibilities

Employee relations, workplace conflict and grievance management

Performance and conduct management

Workplace investigations and difficult conversations

Coaching and developing managers and team leaders

Supporting fair, consistent and appropriately documented HR processes

Coordinating and investigating significant client complaints

Identifying recurring people, communication and client-experience issues

Turning insights into practical improvements to systems, training and workplace culture

About you

5–10+ years of practical HR/People & Culture experience,



particularly in employee relations, conflict resolution, performance management and workplace investigations

Experience in leadership coaching and development highly regarded

Healthcare, skilled-services or complex client-service experience valuable

Excellent judgement, emotional intelligence and communication skills

Confidence to manage difficult situations objectively, respectfully challenge when required and provide practical advice

About us

Casey Pet Emergency is an independently operated, 24-hour emergency veterinary hospital in Melbourne's south-east. As the hospital and team continue to develop, we recognise the value of having dedicated expertise in people management, workplace relationships and client experience.

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📌 People & Client Experience Partner (Melbourne)
🏢 Casey Pet Emergency
📍 Melbourne