We are seeking a reliable and organised Medical Booking Agent/Administrator to join our patient-focused healthcare practice. In this role, you will be the first point of contact for patients, responsible for scheduling appointments and ensuring a smooth booking process. This is an excellent opportunity for someone who enjoys working in a patient-focused environment and thrives in a fast-paced setting.

Key responsibilities

- Schedule, confirm, and reschedule patient appointments across multiple practitioners and services
- Manage high volumes of inbound and outbound calls in a professional manner
- Maintain accurate patient records and update booking systems
- Coordinate appointment availability and optimise practitioner schedules
- Handle patient enquiries regarding services, fees, and availability
- Liaise with clinical staff to ensure appointment accuracy and workflow efficiency




- Process cancellations and manage waitlists effectively
- Assist with general administrative duties
- Ensure patient confidentiality and compliance with privacy regulations

About you

- Solid communication and interpersonal skills
- Excellent organisational and time management abilities
- High attention to detail and accuracy
- Customer-focused approach with a professional and empathetic manner
- Problem-solving skills and ability to handle difficult situations calmly

About us

We are a patient focused healthcare practice dedicated to delivering high-quality medical services. Our team values professionalism, empathy and efficiency in supporting both patients and referring practitioners.

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📌 Patient Services Booking Agent/Administration (City of Gold Coast)
🏢 seek.com.au
📍 City of Gold Coast