Job Description

TMC has a long and proud history (since 1974!) as an Australian-owned and operated 24/7 business with a real family atmosphere. Our people are 100% focussed on our diverse clients, who range from trades people to small and large business, corporations or government agencies across almost every industry you can imagine.

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Our pitch - TMC is the business support partner with the right people and technology to make all the difference. We supercharge business operations, and we make it easy!

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Our technology (the tools you will use) is unique and very simple to use to help you provide a great customer experience, regardless of the client you are representing.

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Being 24/7, we have the flexibility to help you balance your work and home priorities.

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About the role

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You will be working as part of our contact centre team.

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You will be mostly handling calls, however this can progress to handling other contacts such as email, web form, SMS, webchat as well as working within CRM and ticketing systems.

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Just like our clients, our team is diverse, so you will fit in perfectly!

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As a family-run business we offer a supportive environment. Your work will be varied and you have the chance for career progression in our expanding team.

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Duties & responsibilities

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Handle calls (and other contact media) efficiently and within allocated shift patterns

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Log details on every call, email or communication received to ensure accurate information is provided to our clients.

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Ensure the customer experience meets our and our clients' standards.

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Follow instructions and communicate well with team members and management.

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Assist in other areas of the business when required.

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Skills & experience

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Excellent communication skills (listening, verbal and written)

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Reliable, self motivated and a team player

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Highly organised and attentive to detail

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Proven ability to produce accurate written information

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Previous customer service experience in either an inbound/outbound role preferred but not essential

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Customer Service Specialist | Multiple Casual Shifts Available | Melbourne

📌 Inbound Customer Service Agent (Victoria)
🏢 The Message Centre
📍 Victoria