Job Description

Additional Information

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Job Number: 26114827

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Job Category: Rooms & Guest Services Operations

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Location: 31 Wheat Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP

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Schedule: Full Time

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Located Remotely?: N

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Position Type: Non-Management

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AUTHENTICALLY YOU

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Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

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CURATING ORIGINALITY TAKES TALENT

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This integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world's largest W Hotel, with 588 rooms, suites and studios. The Whatever Whenever Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey. Additional responsibilities include, but are not limited to:

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- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
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- Assist staff with expediting problem payments (e.g., problems processing credit card).
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- Pre-assign room allocations in correspondence with the collected data on the reservation – input traces, alerts, comments.
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- Can facilitate department meetings and WhatsUp Briefings and continually communicates a clear and consistent message regarding the Welcome goals to produce desired results.
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- Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
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- Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
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- Compile and review daily reports/logs/contingency lists.
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- Complete cashier and closing reports.
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- Provide guests with directions and property information.
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- Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
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- Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
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- Notify Loss Prevention/Security of any guest reports of theft.Assist management in training, motivating, and coaching employees; serve as a role model.
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Overall, the Whatever Whenever Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.

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Education Or Experience

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High school diploma or GED; minimum 2 years experience in Guest Services role or related professional area.

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Benefits

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- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
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- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
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- Discounts on food & beverage across all our hotels
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- Recognition programs to keep you motivated
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- Wellbeing & mindfulness programs to ensure you stay healthy
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- Employee Assistance Program
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- 'Excellent Places to Work' certified
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DIVERSITY AND INCLUSION STATEMENT

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Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

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W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned‐in, up‐for‐anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

📌 Whatever Whenever Supervisor (New South Wales)
🏢 W Hotels
📍 New South Wales