Job Description

Axiom Technologies Australia Pty Ltd is seeking a motivated and customer-focused ICT Customer Support Officer to join our team in Torbanlea, Queensland.

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The successful candidate will provide technical support and assistance to users across a range of hardware, software, applications and ICT infrastructure. You will be responsible for diagnosing and resolving technical issues, installing and configuring software and equipment, supporting users with ICT-related enquiries, and helping maintain reliable and efficient technology services.

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This position is well suited to an ICT support professional who enjoys troubleshooting technical problems, working directly with users and providing high-quality customer service.

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Key Responsibilities

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- Provide first and second-level technical support to users for hardware, software, applications and ICT equipment.
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- Respond to and resolve user enquiries relating to computer hardware, software and connectivity issues.
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- Diagnose technical problems and determine appropriate hardware and software solutions.
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- Install, configure, update and maintain software applications and computer equipment.
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- Assist users with the effective and efficient use of applications, computer systems and ICT equipment.
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- Configure, deploy and maintain desktop computers, laptops, printers, monitors and other peripheral devices.
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- Repair, replace or coordinate repairs for faulty ICT peripherals and equipment.
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- Assist with the implementation,



configuration and maintenance of computer networks and related ICT infrastructure.
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- Troubleshoot connectivity, operating system, application and peripheral issues.
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- Adapt or configure existing software and applications to meet user requirements where appropriate.
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- Provide technical guidance and basic training to users on ICT systems, applications and equipment.
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- Record, monitor and manage support requests through the appropriate service desk or ticketing system.
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- Escalate complex technical issues to relevant technical specialists or vendors when required.
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- Maintain accurate records of equipment, incidents, troubleshooting activities and resolutions.
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- Assist with ICT equipment deployment, upgrades, maintenance and replacement.
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- Follow company ICT security, access, privacy and operational procedures.
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- Maintain a high standard of customer service and communicate technical information clearly to users.
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About You

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To be successful in this role, you will have:

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- Strong troubleshooting and problem-solving skills.
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- Knowledge of computer hardware, software, operating systems and peripheral equipment.
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- Experience installing, configuring and supporting software applications.
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- Understanding of basic computer networking and connectivity troubleshooting.
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- Positive communication and interpersonal skills.
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- A customer-focused approach and the ability to work professionally with users at different levels of technical knowledge.
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- Ability to prioritise and manage multiple support requests.
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- Strong
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📌 Ict Customer Support Officer (Torbanlea)
🏢 AXIOM TECHNOLOGIES AUSTRALIA
📍 Torbanlea