You will be responsible for managing incoming enquiries from a range of external and internal stakeholders, ensuring they are accurately recorded, prioritised, allocated and followed through to resolution.
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Key responsibilities
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- Ensure enquiries are accurately documented, packaged and responded to within required timeframes.
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- Maintain accurate and up-to-date enquiry statuses and records.
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- Provide a high level of customer service while managing multiple enquiries and competing priorities.
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What you need
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- Previous experience in customer service, administration, enquiries management or a similar role.
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- Excellent written and verbal communication skills.
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- Robust attention to detail and accurate record-keeping skills.
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📌 Customer Service Administrator (South Australia)
🏢 Government client (agency undisclosed)
📍 South Australia
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