Job Description

Posted: 03/09/2026

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Closing Date: 02/10/2026

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Salary: $105,577.00 - $105,577.00

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Job Type: Full-Time Employee (FT)

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Location: Tewantin QLD

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Job Category: Housing & Homelessness Services (Community Services & Development)

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About

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Youturn is a national not-for-profit organisation with over 30 years of experience supporting vulnerable people through homelessness, mental health, and community services. We are seeking a compassionate and experienced Team Leader to join our Homelessness program and lead a dedicated team providing critical support to people experiencing homelessness.

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Supporting people in their time of need, is at the heart of what we do at Youturn.

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Our organisational culture is built on trusting relationships that are meaningful and inclusive.

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We listen to understand, we embrace diversity, and we offer a safe space free from judgement.

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You can find out more at youturn.org.au.

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Job Description

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Youturns Specialist Homelessness Service

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provides a range of short-term, crisis and refuge accommodation and outreach, working to support singles, couples, and families over the age of 16, through their crisis housing situation as they move towards independent living.

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We aim to reduce the number of people who are homeless or at risk of becoming homeless by providing supported accommodations, assertive outreach, and centre-based support.

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The Opportunity

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As Team Leader, you will provide operational leadership and guidance to Support Workers and Case Officers, ensuring high-quality service delivery across our Accommodation and Outreach programs.



You'll also contribute to the development of service procedures and case management frameworks.

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Key Responsibilities

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- Lead and support a team delivering homelessness intervention and case management.
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- Coordinate initial client assessments and oversee the development of individualised support plans.
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- Ensure accurate documentation and reporting in line with funding requirements.
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- Maintain service manuals and contribute to continuous improvement.
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- Represent Youturn in community forums and networks.
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- Participate in on-call duties as required.
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Desired Skills and Experience

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You are a values-driven leader with a strong understanding of homelessness and housing support services. You bring empathy, professionalism, and a team-oriented spirit to your work.

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Essential Criteria

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- Cert IV in Social Housing or equivalent experience.
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- Tertiary qualifications in Community Services or related field.
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- Demonstrated experience in homelessness/social housing.
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- Strong knowledge of client-centred case management.
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- Skilled in recognising and managing potential risks
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- Excellent interpersonal, written, and leadership skills.
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- Current Open Driver's Licence and eligibility for a Blue Card.
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Benefits for Youturn Team Members

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- We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.
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- Enjoy access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).
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- Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).
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- Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.
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- Annual Leave Loading: Receive additional pay with annual leave loading.
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Other Requirements

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- Successful applicants will also need to hold a 'C' class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs.
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We Celebrate Diversity

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- Please advise if you have been referred to this position by a current employee of Youturn.
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Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

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We are committed to ensuring a protected, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: [email protected].

📌 Team Leader (Queensland)
🏢 Youturn
📍 Queensland