Job Description

Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in deliveringuninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a agile and passionate services manager to independently manage the support delivery of our participants.

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About You

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As an experienced services manager, you will possess the following:

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Extensive understanding of NDIS Regulatory Framework

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A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector

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Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants

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Ability to work efficiently in a highly demanding and dynamic environment, a highly decentralised care delivery setting with high risk and responsibilities

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Duties & Responsibilities

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Professionally deliver the duties as prescribed in the participant's care plan

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Always abide by the NDIS Code of Conduct

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Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

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Managing the delivery of services to ensure participant goals and company objectives are achieved

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Facilitating the seamless onboarding of clients

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Preparation and authorisation of care plans and related documents

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Training Support Workers

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Coordinating and communicating with clients, family, support networks and other stakeholders

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Escalating important issues to the Directors

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Ensuring NDIS compliance in all aspects of participant's support

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Ensure WHS compliance

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Actively participate in internal and external audits and other quality improvement activities

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Actively participate in expos or other activities

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Developing policies to ensure high-quality care and compliance

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Conduct routine client visits and ensure their wellbeing

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Lead through complex and challenging situations with empathy and clarity, ensuring participants, families and teams feel heard, respected and supported.

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Ensuring client documents are up to date and audit-ready

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Supervising and guiding client liaison officer

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Coordinating with admin/rostering team

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Conducting risk assessments and implementation of risk mitigation plans

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Closely following up on the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.

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Qualifications

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Associate's degree or equivalent experience

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2+ years' experience in a similar field

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Excellent written and verbal communication skills

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Other Checks

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Valid police check—less than 12 months old.

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Valid Working with Children Check

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Hirer responsiveness Salary match Number of applicants

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- Do you have a current NDIS Worker Screening Check?
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- Do you have a current Working With Children (WWC) Check?
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- Which of the following First Aid accreditations do you currently hold?
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- Have you completed a qualification in disability?
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- How many years' experience do you have as an NDIS Lead?
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- How many years' experience do you have as an NDIS Coordinator?
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📌 NDIS Services Manager (Victoria)
🏢 Home Care Experts
📍 Victoria