Job Description

Job Category: Administration & Office Support

n

Are you passionate about aged care and want to work with other like-minded people?

n

Coolibah Care has been the aged care provider of choice in the Peel region for over 50 years. We are an independent not-for-profit organisation, offering a range of services including residential care, independent living, home services, respite and day care.

n

What we can offer you:

n

At Coolibah Care', we are committed to providing a supportive and rewarding work environment for our employees.

n

n
- Salary - competitive salary and generous salary packing of up to $15,900 per year. This allows you to pay your expenses from your salary before tax which increases your take home pay
n
- Ongoing training and development opportunities
n
- Culture - a versatile, diverse and inclusive working environment with the opportunity to truly to make a difference in someone's life everyday
n
- Reward and Recognition Platform - rewarding our employees who go above and above and also have access to a range of discounts.
n
- Staff benefits - 20% staff discount on Gym and Aqua memberships at Mandurah Aquatic and Recreation Centre
n
- Hours - Flexible work hours to maintain a healthy work-life balance.
n
- Great Central Mandurah location and Free Parking
n

n

Coolibah Care is an equal opportunity employer. Applicants from diverse backgrounds, such as Indigenous people, people with disabilities or individuals from different cultural backgrounds are encouraged to apply.

n

Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice.

n

Job Description

n





We're looking for a proactive and solutions-focused Scheduler – Rostering & Administration to join our Home & Community Care team and play a pivotal role in delivering high-quality, person-centred services to clients living in their own homes. This is a full-time position working Monday to Friday on a rotating roster of two weeks 10am to 6pm and then two weeks 6am to 2pm.

n

Why This Role Matters

n

Behind every great home care service is a well-built roster.

n

In this role, you'll coordinate Care, Clinical, Support, and Lifestyle & Wellness staff to ensure:

n

n
- Clients receive services that meet their needs and preferences
n
- Staff are matched based on skills, qualifications and continuity of care
n
- Travel time is optimised for efficiency
n
- Services align with the strengthened Aged Care Quality Standards
n

n

You won't just fill shifts — you'll enable safe, dignified and reliable care for people in our community.

n

What You'll Be Doing

n

Rostering & Scheduling

n

n
- Create and manage daily and weekly rosters across multiple service streams
n
- Match staff to clients based on skills, qualifications and availability
n
- Adjust schedules to respond to changing needs and competing priorities
n
- Use mapping and scheduling systems to minimise travel time
n




- Monitor and analyse roster efficiency
n
- Review visits to support accurate billing and reporting
n
- Communicate clearly and respectfully with clients and families about schedules
n
- Work to accommodate preferred visit times wherever possible
n
- Manage incoming calls and direct enquiries appropriately
n
- Maintain a high standard of professionalism and client dignity
n

n

Administration & Compliance

n

n
- Support audits and quality improvement initiatives
n
- Maintain accurate, confidential records
n
- Process referrals and manager associated documentation
n
- Collate kilometre claims and coordinate brokerage bookings
n
- Work closely with Care Partners, Team Leaders and HR
n
- Ensure planned care is achievable from a rostering and resourcing perspective
n
- Escalate issues impacting service delivery or compliance
n
- Support staff credentialing and training with minimal roster disruption
n

n

What You'll Bring

n

n
- Certificate IV in Administration (or equivalent experience)
n
- Demonstrated rostering/scheduling experience
n
- Experience in aged care (highly regarded)
n
- Strong understanding of the strengthened Aged Care Quality Standards
n
- Knowledge of Enterprise Agreements and workforce compliance
n
- High-level communication and customer service skills
n
- Exceptional organisational ability and attention to detail
n
- Confidence using scheduling, mapping and general computer systems
n
- A calm, solutions-focused approach when priorities shift
n

n

Address
n 30 Third Avenue, Mandurah, WA, 6210

n

Coolibah does not permit smoking or vaping on our site.

📌 Scheduler: Rostering and Administration (Mandurah)
🏢 Coolibah Care
📍 Mandurah