Job Description

Competitive Salary & Company Advantages

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The Receptionist 1 is responsible for providing exceptional customer service and administrative support within a fast-paced office environment. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions.

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Job Description

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Receptionist

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Geelong, Australia

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Competitive Salary & Company Benefits

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The Receptionist 1 is responsible for providing exceptional customer service and administrative support within a fast-paced office environment. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions.

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The successful candidate will manage a high-volume telephone switchboard, respond to customer enquiries and provide guidance and support across a range of Ritchie Bros. services. The role requires a friendly, professional and patient approach, with the ability to confidently assist customers and resolve enquiries in a timely manner.

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Key Responsibilities

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- Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services
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- Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect
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- Support customers throughout the auction registration process,



including assisting with registration for online bidding
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- Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts
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- Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services
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- Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing
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- Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience
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- Provide general administrative and clerical support to the team as required
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- Perform other duties and responsibilities as assigned
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Qualifications & Experience

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- Previous experience in a customer-facing role, with a demonstrated ability to work directly with customers in person and over the phone
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- Confident using computers and technology, with the ability and willingness to learn new software, systems and digital tools
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- A genuine commitment to delivering exceptional customer service and creating positive customer experiences
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- Ability to work effectively in a fast-paced, high-pressure environment while maintaining a positive, professional and solutions-focused attitude
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- A friendly, approachable and outgoing personality, with excellent patience, communication and interpersonal skills
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📌 Receptionist I (North Geelong)
🏢 Ritchie Bros.
📍 North Geelong