Job Description

Medical Edge Australia is one of the fastest-growing providers of out-of-hospital care, delivering first aid, event medical, and patient transport services across Australia. We're a high-performing, close-knit team that thrives in a fast-paced environment and is committed to delivering exceptional care every time.

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About the position

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We're looking for a proactive and highly organised Operations Support Officer to help keep our operations running seamlessly.

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This is a quick-paced, hands-on role where no two days are the same. You'll play a key part in coordinating people, logistics, and resources, working closely with internal teams, field staff, clients, and stakeholders to support critical service delivery across events, healthcare, and transport operations.

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Key Responsibilities

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Provide day-to-day operational and administrative support across services

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Develop and manage workforce rosters to ensure full operational coverage

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Allocate staff, vehicles, and equipment to meet dynamic service needs

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Process and review timesheets in line with awards and compliance requirements

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Respond to real-time operational changes, including shift gaps and resourcing issues

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Coordinate logistics including equipment, stock control, and depot readiness

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Support planning and delivery of event medical services, including on-site assistance

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Maintain accurate records, reporting, and documentation

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Build strong relationships with staff, clients, and external stakeholders

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Identify and implement process improvements to enhance operational efficiency

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Post induction and probation you will be rostered to assist with the National Duty Manager phone line

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About You

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You're a proactive, adaptable professional who thrives under pressure and enjoys variety in your work.

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You bring:

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Experience in operations, administration, logistics, or rostering

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Strong organisational skills and attention to detail

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Ability to manage competing priorities in a fast-paced environment

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Excellent communication and stakeholder engagement skills

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Confidence working independently and as part of a team

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Strong systems skills and ability to quickly learn new tools

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Bonus points for experience in healthcare, emergency services, or event operations.

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Ideally a minimum Certificate III in Business (or equivalent) is preferred for this role.

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Applicants holding qualifications in emergency care or experience in the sector will be at an advantage.

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Why Join Us?

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Be part of a growing organisation making a real impact

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Work in a dynamic, team-focused environment

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Gain exposure across operations, logistics, and event services

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Real opportunities for career growth and development

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The role is full-time and based out of our Revesby office. Remuneration will be an hourly rate + super.

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Additional Information

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Full-time role with some weekend and after-hours requirements

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Mix of office-based and hands-on operational work

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Office based in Revesby NSW

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Company mobile phone and laptop provided

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Pre-employment checks (Police Check, Working with Children Check) required

📌 Operations Support Officer (New South Wales)
🏢 Medical Edge Australia
📍 New South Wales