Vic Sweet Land Pty Ltd Topware - Bayswater North VIC

You are Topware's primary point of contact for both trade and retail customers. Trade customers - builders, renovation companies, interior designers, architects, plumbing contractors, and property developers - are typically volume buyers with ongoing project needs. Retail customers are homeowners, usually buying for a single renovation or project. This is a full-cycle sales role across both customer types: you prospect for new business, present and quote, manage orders end-to-end, and own the ongoing relationship.

Key responsibilities

Win new trade accounts through active prospecting, showroom visits, and site calls - and convert retail enquiries and walk-ins into sales

Own the full order cycle for every customer - quoting, invoicing, fulfilment coordination, and follow-up

Ensure every customer, trade or retail, feels known, valued, and well-served

Maintain meaningful touchpoints with active trade accounts

Handle complaints fast, fairly, and with empathy - protect the relationship above all else

Identify upsell and cross-sell opportunities across every interaction

Greet and guide customers through the showroom, understand their brief, and quote or invoice on the spot

Respond promptly to phone and email enquiries

Monitor online orders daily and action per reference code process





Check stock availability in Xero before making any commitment to customers

About you

Real industry experience from similar retail or trade sales background

Robust product knowledge of bathroom and kitchen products, brands, and pricing tiers

Ability to manage full-cycle sales from prospecting through to order completion

Excellent communication skills - phone, email, and in-person

Ability to build and maintain relationships with both trade and retail customers

Proficiency with CRM systems and sales tools (experience with Xero or similar accounting software preferred)

Ability to qualify leads using BANT framework: Budget, Authority, Need, Timeline

Strong organisational skills to manage multiple customer types and order cycles simultaneously

About us

Topware is a Melbourne-based premium bathroom and kitchen products business. We sell to homeowners renovating their own place, and to builders, designers, and trade professionals running projects at scale. We're a small, close-knit team that’s grown quickly, and we're in the middle of moving from a fairly scrappy, everyone-does-everything way of working into a more structured, systemised business - new warehouse, new CRM and inventory system (Zoho One) on the way, clearer processes across the board.

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📌 Retail Sales Consultant (Williamstown)
🏢 Vic Sweet LandTopware
📍 Williamstown