Job Description

AtFCM Meetings & Events,we'rereshaping how people connect. Join a bold,future focusedteam where strategy, creativity, and technology come together to create standout experiences. We'relean, agile, and backed by the global strength and scale ofFlight Centre Travel GroupandFCM Travel.

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As a Key Account Manager, you'll lead the management and growth of some of the division's most significant client accounts, acting as a trusted advisor and driving long-term value creation. You'll shape client strategy, lead complex negotiations, collaborate across multiple business functions, and play a key role in winning recent opportunities within existing accounts. This is an exciting opportunity to influence senior stakeholders, mentor others, and contribute to meaningful business growth.

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This role can be based in our Sydney or Melbourne Head Office.

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What you will be doing:

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- Retain, manage, and grow a portfolio of key client accounts, delivering against monthly and annual sales targets through strategic account planning
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- Lead strategic account plans, multi-year growth initiatives, sales forecasting, and pipeline management to drive commercial outcomes
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- Build and strengthen multi-level client relationships while acting as a trusted advisor and escalation point for critical client issues and opportunities
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- Drive major contract negotiations, renewals, and commercial discussions to maximise value for clients and the business
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- Partner with cross-functional stakeholders to develop and deliver winning client proposals and innovative solutions
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- Identify growth opportunities, leverage internal networks, and collaborate on client engagement and marketing initiatives to expand existing accounts
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What you will bring to the role:

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- 3-5 years' experience within a relevant industry
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- Demonstrated experience managing and growing strategic client accounts
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- Proven ability to drive commercial outcomes and negotiate successful agreements
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- Experience developing strong stakeholder relationships across multiple organisational levels
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- Strong business acumen and customer-centric mindset
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- Advanced communication, collaboration, and relationship-building skills
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- Experience working with KPIs, sales targets, and pipeline management
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What's in it for you?

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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat PlaceToWork®Australia New Zealand Pty Ltd

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Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic,



or ethno-religious minority groups and people with disability

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Development: Individualised Learning & Development pathway options

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Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

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Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

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Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

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Brightness of Future: Career opportunities in a network of brands and businesses across theglobe -we promote from within

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Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

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Mental Health: Support and Employee Assistance Program for staff and family

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Social: Regular awards nights, socialteam-buildingand industry events, with the opportunity to attend global conferences (Bangkokin 2026)

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Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving,volunteeringand fundraising; paid parental and volunteer leave

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Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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https://www.fcmtravel.com/en-au/what-we-do/meetings-events

📌 Key Account Manager (New South Wales)
🏢 Flight Centre Travel Group
📍 New South Wales