Customer Service - Truck Parts Interpreter experience

JOST Australia Pty Ltd is a global leader in the manufacture of safety-critical products and components for the commercial vehicle industry. Renowned for our commitment to quality, innovation, and customer support, we provide outstanding technical expertise and after-sales service through our nationwide distribution network, with warehouses located in Melbourne, Brisbane, Sydney, Adelaide, and Perth.

We are currently seeking an experienced and motivated Customer Service Representative to join our dynamic team based in Laverton North, west of Melbourne’s CBD. Operating from our contemporary facility with ample on-site parking, this is an excellent opportunity to become part of a respected industry leader. This role is ideal for someone who is proactive and passionate about delivering exceptional customer service. Experience in the heavy vehicle industry and parts interpretation is highly regarded.

What's on offer:

- Grow your career with access to ongoing training, skill development, and learning opportunities.
- Join a supportive and positive team culture with strong values in customer service and internal sales.
- Competitive remuneration and company bonus program.
- Employee reward and recognition program.

About the role:

Deliver exceptional customer service by responding to customer enquiries and maintaining high service standards. Provide accurate product information, technical advice, and support, while keeping customers informed of current and new products.

Consult with customers to understand their needs and recommend appropriate products and solutions,



including providing technical advice and guidance on product features.

Process customer returns and credit requests accurately and efficiently in accordance with company procedures.

Assist with inventory management activities, including participation in stocktakes and stock counting.

Coordinate workflow and prioritise daily activities, including customer deliveries and truck fit-outs, both within the workshop and at customer sites.

Must have experience:

- A technical or mechanical aptitude with knowledge of heavy vehicles.
- Experience working with heavy mechanical or heavy automotive components.
- Demonstrated customer service experience.
- Strong communication skills and the ability to provide exceptional service levels.
- Parts interpretation experience highly advantageous.

It’s a bonus if you have:

- Microsoft Business Central/Microsoft Dynamics 365 ERP

At JOST Australia, we uphold a commitment to creating an atmosphere where mutual respect thrives, offering equal employment opportunities to all applicants and team members alike. Diversity is not just valued but celebrated in our workplace, reflecting our belief that openness is pivotal to our collective success. With this ethos at our core, we actively seek, recruit, nurture, and retain the most talented individuals for every role, ensuring excellence in everything we do.

Currently, applicants must be located in Australia and have full working rights in Australia. Please note that our recruitment processincludes a pre-employment medical examination and reference checks.

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📌 Customer Service - Truck Parts Interpreter experience (Melbourne)
🏢 Jost Australia
📍 Melbourne