Job Description

Our partner is a wildly popular and successful QSR group with locations across 15 countries. With rapid expansion across APAC, they are now seeking a savvy Franchise Business Manager to drive sustainable growth and deliver on key objectives through close partnership and collaboration with franchised restaurants in Australia.

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The key responsibilities include:

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- Serving as the primary strategic advisor to the franchisees, with clear accountability for operational excellence, sales performance, and long-term franchise success;
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- Building trust and rapport with franchise partners to drive meaning improvements;
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- Leveraging data-driven insights and strong commercial acumen to advise on opportunities to grow sales, improve profitability, and optimise performance;
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- Ensuring the brand experience remains consistent and uncompromised;
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- Coaching Business Partners to adopt strategies that improve sales, profitability and operational execution;
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- Fostering open communication with cross-functional stakeholders, creating alignment and driving sustained business performance;
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- Traveling to partner restaurants to provide coaching across operations, facilities, marketing, training, etc.;
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- Leading quarterly reviews with partners to track progress and align on goals;
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- Anticipating challenges and recommending timely solutions;
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- Championing best practices and sharing learnings across the region;
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- Acting as a culture champion and brand ambassador.
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What we're looking for:

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- 5 to 10 years of multi-unit restaurant operations leadership experience;
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- Strong business acumen with proven ability to drive performance;
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- Ability to travel extensively and effectively;
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- Ability to manage competing priorities across multiple projects;
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- Strong understanding of restaurant financial management, labour productivity, and store-level economics;
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- Experience cultivating and developing high-performing teams;
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- Ability to influence stakeholders and drive change;
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- Experience in supporting current market launches and expansions;
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- A can-do, no-job-is-too-small attitude;
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- Someone who leads with empathy, respect, and emotional intelligence;
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- Someone who can foster a culture of collaboration, trust, and constructive teamwork.
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📌 Franchise Business Manager (Australia) (New South Wales)
🏢 Mise En Place Talent
📍 New South Wales