Job Description

Longitude opened its doors for business in 2012 and quickly built a reputation as one of Australia's leading strata insurance specialist underwriting agencies.

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Longitude is a young, dynamic specialist strata insurance underwriting agency that deals exclusively with brokers. Our market leading products and services deliver a unique level of protection in strata that is unmatched.

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Our distinct offer in combination with our innovative approach make Longitude one of the most respected and desired companies to work for. Our staff are hand-picked to ensure we remain 100% customer focused, friendly and adaptable. We pride ourselves as a forward thinking and responsive business that operates under a team-based culture which allows individuals to flourish.

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Reporting to the National Claims Manager, the Senior Claims Consultant plays a pivotal role in assisting the team leader in team leadership, coaching, and mentoring while simultaneously managing a compact portfolio of claims. The responsibilities extend to fulfilling senior duties, including complaints and dispute handling, payment authorisations, and conducting quality reviews for referrals to the Insurer.

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Additionally, the role will serve as a subject matter expert for projects aimed at augmenting the overall efficiency and effectiveness of our claims operation.

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Key Responsibilities in the position would see you:

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- Managing complex claims comprehensively, ensuring efficient handling from initiation to resolution while adhering to established policies and regulations.
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- Managing complains and disputes in a professional manner.
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- Evaluating claim complexities, utilising advanced technical knowledge to resolve issues and determine suitable settlements, while maintaining compliance with policies and legal standards.
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- Collaborating with external stakeholders such as policyholders, legal representatives,



experts, and service providers to conduct thorough claim evaluations and ensure comprehensive resolutions.
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- Identifying and addressing training needs within the claims team and mentor junior team members.
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- Completion thorough reviews of referrals before submission to the insurer.
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- Leading or actively participating in claims projects aimed at improving operational efficiencies.
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- Supporting the Team Leader in day-to-day claims duties, including team management in their absence.
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What experiences & competencies do you bring that we would like to see?

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- Effectively managing claims of varying complexities with in-depth expertise.
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- Understanding and application of relevant legislation.
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- Dispute resolution and complaints handling.
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- Training, coaching, and mentoring staff.
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- Ability to work under pressure and meet deadlines.
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- Exceptional verbal and written communication skills.
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- Advanced analytical and problem-solving capability.
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- Strong commercial negotiation and stakeholder management skills.
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We are looking for someone who brings the following personal attributes:

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- Passionate about the business and highly motivated
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- Responds positively to change
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- Excellent listening and communication skills
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- Maintains high standards of performance
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- Robust planning and time-management skills
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- Excellent team player
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We offer a competitive salary and benefits package, with potential for growth and a fantastic team & working environment.

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Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf.

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Austagencies and AUB Group welcome all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.

📌 Senior Claims Consultant (New South Wales)
🏢 Longitude Insurance
📍 New South Wales