Job Description

Infinite Insurance - Insurance Broker Support Administration Officer

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Location: 63A Market Street, Wollongong, NSW 2500, street parking available

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Type:

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Full-time, permanent, Monday – Friday, 9am – 5pm

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Flexibility:

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3 WFH days per week, 2 days in the office

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About Infinity Group & Infinity Insurance

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At Infinity, we help everyday Australians take control of their financial universe, from eliminating debt to building long-term wealth with confidence.

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Infinite Insurance has been newly created to protect the people we already serve.

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As the dedicated insurance arm of the Infinity Group, Infinite Insurance exists to ensure our clients' financial strategies are properly protected - with clear advice, transparent options, and service that feels genuinely human. No product pushing. No black holes. Just the right cover, done properly.

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This role is a founding opportunity that will play a critical part in that mission: ensuring Infinity clients receive accurate, compliant, and seamless insurance support at every stage of their journey.

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The Role

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Reporting into the Chief Insurance Officer, the Insurance Administration Officer supports the brokerage by ensuring accurate policy processing, strong compliance, and smooth coordination across insurers, brokers, and internal teams.

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You'll work closely with our Insurance Brokers and Claims Coordinator to support ~4,500 (and counting) existing Infinity Group clients, helping deliver a high-quality, end-to-end client experience.

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As part of the foundation team, you'll also contribute to building the administrative systems, processes, and standards that will support Infinite Insurance as it scales nationally.

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Key Responsibilities

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- Process new business, renewals, endorsements, and cancellations
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- Prepare certificates of currency, renewal documentation, and policy schedules
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- Maintain accurate records and ensure documentation meets compliance standards
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- Assist with debtor management, invoicing, and reporting
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- Liaise with insurers,



underwriters, brokers, and internal teams to support productive policy processing
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- Respond to client enquiries regarding policy coverage, documentation, and administrative processes
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- Identify opportunities to streamline workflows and improve service quality
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- Support the broader insurance team with general administrative and operational tasks
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What We're Looking For

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Qualifications & Experience

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- 1–2 years' administration experience within insurance, broking, underwriting, claims, or financial services
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- Previous exposure to insurance-related administration, including policy documentation, renewals, endorsements, certificates of currency, or insurer correspondence
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- Tier 2 qualification in General Insurance, or willingness to obtain
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- Exposure to CRM systems, policy management platforms, or insurance-related databases
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- Strong attention to detail and confidence working with compliance-focused documentation
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Skills & Attributes

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- Exceptional attention to detail and accuracy
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- Strong organisational skills with the ability to manage multiple priorities
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- Clear, professional written and verbal communication
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- Confident working with internal stakeholders and external insurers
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- Customer-focused mindset aligned with Infinity's service standards
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- Comfortable working in a growing, evolving business
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Why Join Infinite Insurance?

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- Purpose-Driven Work – Support and protect clients who already trust Infinity with their financial future
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- Career Growth – Join a new division with opportunities to grow alongside the business
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- Competitive Remuneration – We hire the best and reward the best
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- Financial Empowerment – Free access to Infinity's Rapid Repay program, financial education and wealth creation opportunities to fast track your own financial freedom
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- First-Class Onboarding – All-expenses-paid trip to our Gold Coast HQ for our company induction
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If you're someone who takes pride in getting the details right, because great administration underpins great advice - you'll feel right at home here.

📌 Insurance Broker Support Administrator (Wollongong)
🏢 Infinite Insurance
📍 Wollongong