As Duty Manager of the Glenferrie Hotel, you will play a crucial role in ensuring the smooth and efficient day-to-day operations of this vibrant hospitality establishment located in Hawthorn, VIC. This full-time position is integral to the hotel's success, providing a rewarding opportunity to contribute to the strategic objectives of the business.

What you'll be doing

- Overseeing the daily running of the hotel, including managing staff, delegating tasks, and troubleshooting any issues that arise
- Ensuring exceptional customer service is delivered to all guests, addressing any concerns or complaints in a timely and professional manner
- Monitoring and maintaining stock levels, placing orders, and managing supplier relationships
- Adhering to all relevant health, safety, and licensing regulations to maintain a safe and compliant environment
- Assisting with the development and implementation of operational policies and procedures
- Providing mentorship and training to junior staff, supporting their professional development
- Collaborating with the broader management team to achieve the hotel's strategic objectives

What we’re looking for

- Substantial experience (2+ years) in a similar duty manager or senior hospitality supervisory role, preferably within the hotel industry
- Excellent customer service orientation, with the ability to problem-solve and make decisions under pressure




- Solid leadership and people management skills, with a track record of effectively motivating and developing teams
- Proficiency in operational and financial management, including inventory control, budgeting, and reporting
- Sound knowledge of relevant health, safety, and licensing regulations in the hospitality sector
- Exceptional communication and interpersonal skills, with the ability to liaise effectively with guests, staff, and other stakeholders
- Flexibility to work a variety of shifts, including weekends and public holidays, as required

What we offer

At Freshfields Nominees Pty Ltd, we are committed to providing a supportive and rewarding workplace for our employees. In addition to a competitive salary, we offer a range of advantages, including ongoing training and development opportunities, discounted accommodation at our hotel, and a comprehensive employee health and wellbeing program.

About us

National Hospitality Group is a leading hospitality group with a portfolio of iconic hotel brands. Our commitment to excellence, innovation, and exceptional customer service has made us a trusted name in the industry. As an employer, we pride ourselves on fostering a diverse, inclusive, and collaborative work environment, where our employees can thrive and reach their full potential.

#J-18808-Ljbffr

📌 Duty Manager - Glenferrie Hotel (Melbourne)
🏢 Freshfields Nominees
📍 Melbourne