Job Description

Administration Assistant (12 Month Contract - Part Time - 5 Days a Week)

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Part-Time Administration & Customer Support Role

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Cortex Health

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Cheltenham Offices | School hours available | Monday - Friday

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Are you looking for a flexible part-time role that fits within school hours? Join our team in Cheltenham and enjoy a supportive work environment with the opportunity to contribute to a dynamic business.

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Start and finish times flexible - 25-35 hours per week

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About the Role - Medical Nutrition and Dermatology

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Cortex Health is a healthcare-focused organisation committed to delivering high-quality products, services and support to patients, healthcare professionals and customers. We are seeking a reliable and organised Administration Assistant to support the smooth operation of our office, product fulfilment and customer service activities.

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The Administration Assistant will provide day-to-day administrative and operational support across stock management, nutrition prescription handling, retail dermatology and skincare products, customer care and general office functions.

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This role would suit someone who is highly organised, attentive to detail, comfortable working across multiple systems and committed to providing qualified, responsive service in a healthcare environment.

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Some travel interstate or local events may be required.

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Customer Service

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Assist with customer orders (including occasional pick and pack duties)

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Process online orders and update products, inventory and order statuses through Shopify

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Receive, process and accurately record medical nutrition prescriptions in accordance with company procedures

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Liaise professionally with patients,



pharmacies and healthcare professionals regarding prescriptions, orders and product-related enquiries

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Process and manage retail skincare product orders, including packing and dispatch

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Respond to customer inquiries via phone and email

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Escalate clinical, prescription or product-related matters to the appropriate team member.

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Manage all incoming and outgoing mail and courier services

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Administration Support

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Stock and inventory management, monitor stock levels, stock records, product expiry dates and order fulfilment

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Maintain various databases and spreadsheets

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Support other administrative and operational tasks as required.

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Prepare correspondence and reports

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Accounts Assistance

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Verify invoices for payment

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Perform basic finance and spreadsheet maintenance

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Monitor outstanding orders and follow up on back orders or supply issues

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About You

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To be successful in this role, you should have:

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- Previous experience in a similar role, preferably within the health industry
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- Strong time management and organisational skills
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- Excellent written and verbal communication (especially over the phone)
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- The ability to work independently with minimal supervision
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- Strong proficiency in Microsoft Office (Excel, Word, Outlook)
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- Healthcare industry experience (preferred but not essential)
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- Shopify experience (preferred but not essential)
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Why Join Us?

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- Family-friendly hours
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- Supportive and professional team environment
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- Opportunity to use your skills in a meaningful way
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This is a varied and interesting role - make a difference - be part of a healthcare business supporting patients, families and healthcare professionals across Australia and NZ.

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Applications Close: October 16th, 2026

📌 Administration Assistant (12 Month Contract - Part Time - 5 Days a Week) (Victoria)
🏢 Aesir Health
📍 Victoria