Want to be part of something recent and exciting? Love Greek food and Greek Hospitality? Yassas the Greek Way is coming to Mitcham, and we are looking for a genuine Hospitality Leader who can build a dynamic team that is focused on the guest experience.

The Venue Manager owns the operational, commercial, cultural, and compliance performance. They are accountable for delivering a consistent, warm, memorable guest experience while managing the venue's financial performance to Group targets, developing the team, and upholding YASSAS standards.

The VM is expected to lead by presence and by example, embodying the YASSAS values ofPhiloxenia(warm hospitality),Accountability,Teamwork, andExcellence.

What you will be doing

Financial Performance

- Own the venue's weekly and monthly P&L; against Group-set targets

- Deliver revenue, labour %, COGS %, and controllable expense targets

- Approve rosters within labour budget; elevate variances proactively

- Approve daily banking, comps, voids, and refunds within delegated authority

- Report weekly financials via Pulse to GM Operations

Guest Experience

- Deliver YASSAS's 12 Standards to every guest, every shift, every day

- Own theSix Memory Moments(Arrival

- Welcome
- Seating
- Order
- Service
- Farewell

- Monitor Google reviews, OpenTable feedback, and guest complaints

- Personally resolve escalated complaints

Team Leadership

- Recruit, hire, and onboard team members with GM Operations sign-off

- Develop the Assistant Manager, Head Chef, and Supervisors through weekly 1:1s

- Set and hold the standard for the whole team via the Daily Huddle

- Run performance conversations early and directly — no "surprise" reviews





- Own team retention and engagement; monitor turnover against Group target

Operational Excellence

- Ensure venue opens and closes to standard every service

- Steward Pulse, OpenTable, Tanda, and Square usage — no shortcuts

- Own venue cleanliness, presentation, and repairs-and-maintenance queue

- Manage supplier relationships in coordination with Head Chef

Compliance & Safety

- Upholdhalal certificationwithout exception

- Deliver 100% compliance on food safety, allergen management, WHS

- Ensure all staff hold current RSA where required and Cert III where triggered

- Maintain accurate records (timesheets, incidents, training) via Pulse

- Own all liquor licensing conditions and hours-of-trade compliance

Culture & Standards

- Live and coach the YASSAS Playbook, Staff Guide, and ETF framework

- Run the Daily Huddle to Group standard every service

- Reinforce that YASSAS ispremium casual— never QSR, never fine-dining formal

- Coach team members through our internal Academy training curriculum

Functions & Events

- Own function enquiries, quotes, and delivery for Southbank

- Coordinate with the Function Coordinator (Nexus bookings, deposits, contracts)

- Personally attend all functions over $4,000 revenue

Reporting & Communication

- Weekly RM/VM meeting with GM Operations (agenda provided)

- Monthly business review with the Sr. Management Team

What You Need

- You will need to have at least 3 years as a restaurant or venue manager in a busy licensed venue. A venue with multiple outlets is desirable as we will have a separate function room, main dining room and a separate take away Souvlaki bar.

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📌 Venue Manager (Williamstown)
🏢 YASSAS - THE GREEK WAY
📍 Williamstown