Job Description

SENIOR DENTAL RECEPTION & CLIENT ENGAGEMENT COORDINATOR

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You will be an important first point of contact for our patients and prospective patients at a progressive, high-end dental clinic approximately 50 minutes south-west of Sydney CBD. While dental reception and answering incoming calls are central to this position, we are looking for much more than someone who simply manages the appointment book. We want someone who can engage, communicate, build relationships, follow up and confidently discuss high-value dental treatment.

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Key responsibilities

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Answering incoming patient phone calls professionally, warmly and efficiently

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Managing the dental reception and front desk

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Creating an exceptional experience from the patient's very first interaction

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Managing current patient enquiries via phone, email and digital channels

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Booking and coordinating appointments

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Managing the appointment book efficiently

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Patient recalls,



confirmations and follow-ups

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Responding to missed calls and online enquiries promptly

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Building rapport and trust with prospective patients

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Following up patients considering treatment

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About you

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Minimum 5 years' relevant professional experience required

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Warm, articulate and exceptional on the telephone

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Highly experienced in dental/medical reception or customer-facing roles

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Confident discussing fees and high-value treatment

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Strong in sales and conversion

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Highly organised and detail-oriented

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Excellent with computers and technology

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Proactive with patient follow-up

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Professional and well presented

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Performance-based incentive bonus structure available

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Hybrid working arrangement with minimum 3–4 days per week on-site

📌 SENIOR DENTAL RECEPTION & CLIENT ENGAGEMENT COORDINATOR (Picton)
🏢 Angel Dental Care
📍 Picton