Job Description

Our client is a leading corporate uniform and Total Apparel Management (TAM) provider in Australia and Current Zealand, trusted to design, deliver and manage end-to-end uniform programs for some of the region's most recognisable organisations. Behind that work is a close-knit, people-first team that backs each other, shares knowledge openly, and takes real pride in getting it right for our customers.

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The Account Manager plays a pivotal role in supporting our customers and internal stakeholders to drive sales growth, maintain strong gross profit margins, and deliver exceptional customer experience.

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This position is responsible for managing one of our largest government uniform accounts - a major NSW state agency - supporting stock forecasting and planning in collaboration with the Demand Planning team, and working cross-functionally to ensure successful end-to-end delivery of uniform solutions. Based in our Surry Hills office, the role supports a large-scale government customer base within a hybrid working structure, with robust support from our Head Office.

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Key Responsibilities

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- Manage and monitor customer sales performance, driving order growth and maintaining gross profit targets.
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- Develop and maintain accurate stock forecasts and buy plans in collaboration with the Demand Planning team, ensuring alignment with customer KPIs.
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- Manage range plans and provide product recommendations, driving design conversations with internal and external stakeholders.
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- Monitor weekly sales data, order volumes and financial outcomes, proactively identifying opportunities for growth or margin improvement.
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- Monitor back order reports and track performance against contracted KPIs, flagging and addressing any areas at risk of default.
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- Assist with client and internal reporting as required.
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- Work closely with internal teams including Design and Product, Production, Supply Chain and Customer Service to deliver integrated customer solutions.
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- Partner with Customer Service to deliver outstanding day-to-day client support and resolve issues efficiently.
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- Actively participate in Sales and Operations meetings, contributing insights and tracking key milestones in production and delivery.
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- Acquire and maintain a strong working knowledge of the company's ERP system (training provided).
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- Manage client communications including pricing updates, account queries, site access and troubleshooting.
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- Support uniform fittings as required.
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- Contribute to the successful implementation of new customer contracts alongside the Project Manager.
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- Liaise with the Production team regarding product sourcing, embroidery setup and sample management.
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- Provide general administrative and operational support to the broader Account Management team.
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Skills and Experience

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- Minimum of five years' experience managing customer account strategies within the corporate apparel or uniform industry (essential).
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- Proven ability to grow, develop and sustain long-term client partnerships.
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- Experience managing large-scale or government customer portfolios, including performance against contracted KPIs.
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- Strong commercial acumen, with demonstrated experience managing sales performance and gross profit margins.
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- Experience in stock forecasting, buy planning and working with demand planning functions.
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- Confident working with ERP systems and sales reporting tools; strong Excel skills.
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- Excellent communication and stakeholder management skills across internal teams, clients and suppliers.
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- Highly organised, with the ability to manage competing priorities and meet deadlines.
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- A proactive, solutions-focused approach and a genuine commitment to customer experience.
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📌 Senior Account Manager (New South Wales)
🏢 JIVARO recruitment
📍 New South Wales