Job Description

About ForHealth

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ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide.

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About ForHealth

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ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide.
n We are seeking a motivated and customer-focused Customer Service Team Member to join our Brisbane team on a full-time basis. This is an exciting opportunity to join a supportive and collaborative team where you'll play a vital role in coordinating medical appointments, managing customer enquiries, and supporting the delivery of occupational health services.
n The Role

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The Role

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As a Customer Service Team Member, you will provide high-quality customer service and administrative support within a fast-paced call centre environment. You will be responsible for coordinating medical appointments, managing inbound and outbound communications, processing medical assessment results, and maintaining accurate records within internal systems.
n Working closely with clients, candidates, clinics, and internal stakeholders, you will ensure bookings and results are managed efficiently, meet service level expectations, and contribute to a positive customer experience.

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Key Responsibilities

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- Coordinate and schedule medical appointments in accordance with company guidelines.
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- Manage inbound and outbound telephone calls with clients, candidates, and clinics.
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- Respond to email enquiries in a professional and timely manner.
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- Monitor bookings and ensure requests are actioned within agreed service timeframes.
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- Request and follow up documentation required to finalise bookings and results.
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- Liaise with clinics to ensure medical assessments are completed and results are returned promptly.
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- Review and process pre-employment medical results.
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- Ensure results are accurately and efficiently communicated to clients.
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- Maintain accurate records and complete data entry with a high level of attention to detail.
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- Monitor call queues and support KPI achievement for productivity and service quality.
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- Assist with costing and invoicing processes where required.
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- Build strong working relationships with customers, suppliers, clinics, and internal stakeholders.
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- Escalate customer, supplier, or clinician concerns when appropriate.
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- Support administrative activities across the department as required.
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- Maintain compliance with workplace health and safety policies and procedures.
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About You

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- Previous customer service, administration, or call centre experience preferred.
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- Robust customer service and relationship-building skills.
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- Excellent verbal and written communication abilities.
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- Strong organisational and time management skills.
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- High attention to detail and accuracy.
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- Intermediate Microsoft Office skills.
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- Well-developed administration and data entry capabilities.
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- Ability to multitask and work in a fast-paced environment.
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- A proactive and solutions-focused mindset.
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- The ability to work independently and collaboratively as part of a team.
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- Experience within healthcare or medical administration is advantageous but not essential.
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Why Join Us?

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At ForHealth, our people are our lifeblood. We support, invest in, and grow our teams to help them achieve their career goals while making a meaningful difference in healthcare.
n In addition to a supportive and collaborative workplace, you'll enjoy:

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- 20% off Dental treatments for you and your family
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- Employee Assistance Program (EAP) providing 24/7 confidential support
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- Fitness Passport with access to discounted gym memberships for you and your family
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- Private health insurance discounts
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- Ongoing learning and development opportunities
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- Career progression within a growing national healthcare organisation
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You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time.

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Ready to Make a Difference?

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If you're looking for a rewarding role where you can make a meaningful impact while delivering exceptional customer service, we'd love to hear from you.

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ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).

📌 Customer Service Team Member (Queensland)
🏢 ForHealth Group
📍 Queensland