We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused Customer Service & Administration Assistant to join our team based in Hallam.

This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.

We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused Customer Service & Administration Assistant to join our team based in Hallam.

This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.

The Role

Working closely with our sales, warehouse and administration teams, your responsibilities will include:

- Answering incoming customer calls and emails

- Processing customer orders accurately and promptly

- Responding to product, pricing, stock and delivery enquiries

- Following up customer orders and ensuring issues are resolved

- Supporting sales representatives with customer and order enquiries

- Maintaining customer records and account information

- Following up customers regarding outstanding accounts when required

- Assisting with invoicing, credits and general accounts administration

- Liaising with the warehouse regarding stock availability, picking and dispatch





- Assisting with purchasing, inventory and supplier administration

- General office administration, filing and data entry

- Helping ensure customer enquiries and administrative tasks are followed through to completion

About You

We are looking for someone who is:

- Friendly, professional and confident communicating with customers

- Highly organised with good attention to detail

- Comfortable working in a busy small-business environment

- Able to take ownership of tasks and follow them through

- Confident using computers, email and business software

- Able to prioritise multiple tasks without losing focus on customers

- Reliable, proactive and willing to help across different areas when required

Experience in customer service, administration, order processing, wholesale, distribution, manufacturing or accounts administration would be highly regarded.

Experience with systems such as MYOB, Xero, inventory or order management software would also be an advantage, but training can be provided.

What We Offer

This is an opportunity to join a growing business where you can become an important part of the day-to-day operation.

For the right person, there is an opportunity to develop the position over time and take on greater responsibility across customer service, administration and internal sales support.

If you are organised, enjoy working with customers and like being part of a practical, rapid-moving team, we would like to hear from you.

#J-18808-Ljbffr

📌 Customer Service & Administration Assistant Part time (Melbourne)
🏢 BSONS Group
📍 Melbourne