Job Description

About MobReady

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MobReady are a socially inclusive, Supply Nation certified, Aboriginal owned Group Training Organisation with a commitment to connecting our Mob with a sustainable career through trainee & apprentice opportunities across NSW & ACT. As an Aboriginal organisation, we understand the importance of providing mentoring & support as you kickstart your new journey.

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The Role:

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The Desktop Support Trainee supports the delivery of desktop and end-user technology services while undertaking a structured traineeship program.

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The role provides practical experience across IT support, customer service, asset management and technology administration. The trainee develops knowledge, skills and capabilities through a combination of workplace learning, formal training and on-the-job coaching.

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Key Accountabilities

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IT Support and Customer Service

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- Assist with responding to IT support requests and service enquiries.
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- Learn and apply IT support procedures, systems and processes.
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- Provide first-level assistance to staff under supervision.
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- Escalate technical issues to appropriate team members when required.
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- Contribute to positive user experiences through responsive and skilled support.
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Desktop and Technology Support

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- Assist with the setup, deployment and maintenance of desktops, laptops and other end-user devices.
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- Support the installation and configuration of software and equipment.
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- Learn how desktop operating systems, applications and business systems are supported.
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- Assist with routine system checks, updates and maintenance activities.
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Asset Management and Administration

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- Assist with maintaining equipment and asset records.
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- Support technology procurement and asset lifecycle activities.
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- Assist with inventory checks and reporting activities.
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- Maintain accurate records and documentation in accordance with procedures.
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Learning and Development

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- Complete all requirements of the traineeship qualification.
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- Participate in coaching, training and development activities.
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- Apply learning from formal training in the workplace.
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- Demonstrate a commitment to continuous improvement and personal development.
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Selection Criteria:

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- Identify as Aboriginal or Torres Strait Islander - Confirmation of Aboriginality or a stat dec is required.
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- Genuine interest in technology
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- Pass a police check
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- Basic computer skills
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- Completed year 12 or equivalent
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This is a targeted position under the anti-Discrimination Act 1977 persons of Aboriginal and Torres Strait Islander descent are encouraged to apply and preference for the role.

📌 Desktop Support Traineeship (New South Wales)
🏢 Mobready
📍 New South Wales