- Progress with purpose at one of Australia’s largest health care providers
- Get ahead with salary packaging, benefits and professional development in a supportive team environment
- 12 Months Fixed Term Contract
- Location - Melbourne
- Flexible/Hybrid working arrangements available

About the role

The Service Delivery Analyst provides frontline ICT support, ensuring efficient resolution of incidents and service requests while delivering a consistent and positive user experience.

Your main duties will include:

- Incident & Request Resolution
- Maintain good ticket Management & throughput practices
- Support a collaborative and high-performing team environment
- Build strong relationships with site staff
- Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s values of healing, hospitality, stewardship, and respect.
- Will involve after hours support from time to time

About you

- Experience in ICT support
- Ability to manage workload and priorities
- Strong communication and stakeholder engagement skills




- Have access to a car and valid current drivers license

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

- NFP salary packaging perks, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you

Please note the following:

- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
- You will be required to provide evidence of immunisation as required for your role

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📌 Service Delivery Analyst (Melbourne)
🏢 Calvary
📍 Melbourne