Job Description

Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.

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This is not a traditional reception or data-entry role. You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.

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It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done.

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About the role

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Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.

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This is not a traditional reception or data-entry role. You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.

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It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done.

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Key responsibilities

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- Receiving and coordinating client work orders and maintenance requests
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- Scheduling trades, subcontractors and supervisors
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- Communicating with clients and contractors by phone and email
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- Following up outstanding works and ensuring client deadlines are met
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- Updating jobs, notes,



photos and documentation within AroFlo
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- Assisting with quotes, purchase orders and job documentation
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- Coordinating site access, inductions and contractor requirements
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- Monitoring jobs from initial request through to completion and close-out
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- Providing general administration and operational support to the PBC team
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About you

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We're looking for someone who can take ownership of their work and doesn't need to be constantly reminded to follow something up.

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Ideally, you'll have:

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- Previous experience in administration, service coordination or operations
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- Experience within construction, building maintenance, facilities management, trades or a similar service-based business is highly desirable
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- Experience using AroFlo, Simpro, ServiceM8 or another job/work-order management system is highly desirable
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- Strong Microsoft Office and general computer skills
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- Excellent written and verbal communication skills
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- Confidence picking up the phone and dealing directly with clients and contractors
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- Strong organisational skills and the ability to manage multiple jobs and deadlines
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- Good attention to detail and the ability to follow tasks through to completion
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- Initiative, common sense and a practical approach to problem-solving
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- A positive attitude and willingness to become part of a small, close-knit team
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About Peters Building Company

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Peters Building Company is a locally owned and operated Canberra construction and maintenance company delivering building, maintenance and project works throughout Canberra, Sydney and regional NSW.

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https://petersbuilding.com.au/

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For more than 12 years, we've built long-term relationships with major organisations across retail, education, commercial property, childcare and facilities management.

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We're a small team with a large and varied client base, so you'll have the opportunity to work across everything from reactive maintenance jobs through to larger building projects.

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What we offer

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- $70,000–$75,000 + Super, depending on experience
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- FREE onsite parking at our Mitchell office
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- Full-time Monday to Friday – 8:30am to 4:30pm
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- One work-from-home day per week once fully trained and established in the role
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- Reliable, long-term employment
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- Salary reviews based on performance
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- Training in PBC systems and processes
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- A small, friendly team where your contribution is noticed
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- Exposure to major national clients and a wide variety of projects
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- Opportunity to develop and grow with the company
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If you're organised, confident on the phone and enjoy being the person who keeps things moving, we'd like to hear from you.

📌 Service & Operations Administrator (Canberra)
🏢 Peters Building
📍 Canberra